Bilingual Orthodontic Treatment Coordinator

Choice-Healthcare-Services; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Wellbeing & WLB

Bonus pay

Team events

Comprehensive benefits

Medical & Dental

Life insurance

401K matching

Paid Time Off

Job summary

Choice-Healthcare-Services in San Francisco is seeking a Dental Treatment Coordinator with front office dental experience to guide patients from first contact through treatment completion. Bilingual English/Spanish is required to communicate treatment plans and financial options in detail.

The role focuses on scheduling, charting, and coordinating treatment with the orthodontic team, ensuring patients leave informed about options and costs. You will support the office and doctors daily.

Qualifications

• Must have previous front office dental experience.
• Able to communicate with patients and their families in detail about orthodontic treatment.
• English and Spanish is required.
• Knowledge in treatment case presentation.
• Able to make financial arrangements – with case acceptance.
• Computer literate is a must.

Responsibilities

• Personal confirmation of all exam, observation, and recall patients.
• New Patient appointments to maintain a full productive exam schedule every day.
• At confirmation call, reminding patients to fill out paperwork if they have not already to ensure patient is seen in a timely manner.
• Support of the office, doctor, and team members.
• Discussion of treatment plan with patients/parents.
• Documentation of diagnostic findings, detailed treatment recommendations and any other pertinent information discussed during the initial consultation by the doctor or treatment coordinator.
• Schedules contract, records and any follow up appointments needed in Practice Management System.
• Maintain and utilize recall system.
• Maintaining start conversion percentage goal of 65% per month.
• Enter/print/mail patient letters to patients and doctors.
• Pre-write/print new patient exam letters to doctors and extraction/prescription letters for doctors to review and sign.
• Follow up on exam patients. Utilize a tracking spreadsheet to track and document at least 3 contacts post-exam with all pending exam patients or more with strong pending patients.
• Reminds Doctors of any needed letters, x-ray readings, emails to referring doctors, etc. that are required to finish the New Patient exam process and enroll the patient into treatment.
• Prepares contracts - discusses financial arrangements-has responsible party sign.
• Explains risks and limitations and has patient sign.
• Enters treatment plan in chart/computer.
• Educating and discussing the dentist's treatment plan, after the dentist has diagnosed and reviewed the treatment with a patient.
• Discussing dental benefits when applicable.
• Sending pre-estimates and following up with patient.
• Utilizing technology in the office, e.g. digital photos, intra oral camera photos when educating patients and discussing treatment.
• Monitoring treatment plans and case acceptance

Skills

Dental front office experience

Bilingual English Spanish

Education

High School Diploma or equivalent

Tools

Practice Management System

Job description

Choice-Healthcare-Services in San Francisco is seeking a Dental Treatment Coordinator with front office dental experience to guide patients from first contact through treatment completion. Bilingual English/Spanish is required to communicate treatment plans and financial options in detail.

The role focuses on scheduling, charting, and coordinating treatment with the orthodontic team, ensuring patients leave informed about options and costs. You will support the office and doctors daily.