Patient Experience Systems Leader

Compass Group, North America; Hinsdale (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Group company, is hiring a System Patient Experience Manager to drive patient satisfaction across hospital settings. You will coordinate with leadership to create engaged, safe and positive moments for patients at local hospital systems.

The role requires three years in customer service operations, healthcare experience preferred, and strong data analysis with excellent written and verbal communication.

Qualifications

• HS diploma or GED; 4-year degree preferred.
• Hospitality and/or healthcare experience preferred.
• At least three years of demonstrated experience in customer service operations.
• Good coaching and on the job training skills required.
• Strong data analytical skills and excellent verbal and written communication skills.
• Proficient in Windows-based Office software including Word, Excel, PowerPoint and Outlook.

Responsibilities

• Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
• Administer required client and customer surveys and responds in a timely and effective manner.
• Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs.
• Maintain and supports the fulfillment of client objectives at a level that ensures account retention.
• Make valuable contributions to hospital committees (e.g. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee).
• Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives.
• Participate on monthly conference calls with fellow Patient Experience Managers and operations management.
• Participate in all Patient Experience Department learning sessions including monthly informative webinars.
• Provide recognition for employee when programs are implemented with success.

Skills

Customer service

Data analysis

Communication skills

Coaching

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Outlook

Job description

Crothall Healthcare, a Compass Group company, is hiring a System Patient Experience Manager to drive patient satisfaction across hospital settings. You will coordinate with leadership to create engaged, safe and positive moments for patients at local hospital systems.

The role requires three years in customer service operations, healthcare experience preferred, and strong data analysis with excellent written and verbal communication.