Patient Experience & Satisfaction Manager

Compass Group USA; Pearland (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to lead patient satisfaction initiatives and collaborate with leadership to create engaged, safe, and positive moments for patients in the hospital environment services setting.

You will administer client surveys, develop action plans, and support account objectives while ensuring compliance with CMS/JCAHO and contributing to continuous improvement and staff recognition.

Qualifications

• Validates patient experience data and supports improvement initiatives.
• Strong communication and leadership skills to interact with hospital leaders.
• Experience in customer service operations, preferably in healthcare.
• Hospitality/healthcare background is preferred.

Responsibilities

• Coordinate and direct activities with leadership to improve patient experiences.
• Administer client and patient surveys and respond promptly.
• Develop and customize a patient satisfaction action plan for each account.
• Support client objectives and assist with account retention.
• Participate in hospital committees related to patient satisfaction and quality.

Skills

Data analysis

Verbal and written communication

Coaching and training

Microsoft Office

Education

HS diploma/GED

Bachelor’s degree preferred

Tools

Windows Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare, a Compass Group USA company, seeks a Patient Experience Manager to lead patient satisfaction initiatives and collaborate with leadership to create engaged, safe, and positive moments for patients in the hospital environment services setting.

You will administer client surveys, develop action plans, and support account objectives while ensuring compliance with CMS/JCAHO and contributing to continuous improvement and staff recognition.