Patient Experience Lead — Hospital Care

Compass Group, North America; Pearland (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to lead patient-centered initiatives in collaboration with hospital leadership. You will coordinate activities across housekeeping/environmental services and patient care teams to create engaged, safe, and positive moments for patients in a healthcare setting.

The role requires strong data analytics, customer service experience, and excellent communication.

Qualifications

• HS diploma or GED required; 4-year degree preferred
• Hospitality/healthcare experience preferred
• At least three years of customer service operations experience
• Strong data analytics and communication skills
• Proficient in Windows Office suite

Responsibilities

• Interact with patients, caregivers, and leadership regarding service performance.
• Administer client surveys and respond promptly and effectively.
• Develop and implement patient satisfaction action plans for accounts.
• Support client objectives and assist with account retention.
• Participate in hospital committees and regulatory initiatives.
• Ensure compliance with CMS, JCAHO, and other guidelines.
• Join monthly calls to share updates and identify improvement opportunities.
• Attend Patient Experience Department learning sessions and provide staff recognition.

Skills

Coaching

Data analytics

Communication

Office software

Education

HS diploma/GED

4-year degree preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Outlook

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Patient Experience Manager to lead patient-centered initiatives in collaboration with hospital leadership. You will coordinate activities across housekeeping/environmental services and patient care teams to create engaged, safe, and positive moments for patients in a healthcare setting.

The role requires strong data analytics, customer service experience, and excellent communication.