Patient Experience & Surgery Scheduling Specialist

Intermountain Healthcare Inc.; St. George (AK); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health St George Regional Hospital in Utah is seeking an experienced Surgery Scheduler who creates and manages provider surgery and hospital procedure schedules, handles changes, authorizations, and pre-op planning. You will meet with pre-op patients to explain the process, verify eligibility and CPT codes, coordinate referrals and equipment, and document costs and billing concerns in patient charts.

The role emphasizes patient safety and cross‑team collaboration.

Qualifications

• Two years of medical registration, billing, collection, scheduling, or insurance experience.
• Two years of customer service experience
• Working knowledge of word processing, spreadsheet, email, and calendaring programs.

Responsibilities

• Creates and manages provider's surgery/hospital procedure schedules, including changes, cancellations, rescheduling and follow up.
• Obtains authorization for surgeries/hospital procedures by researching coverage and obtain prior auth; verifies eligibility and benefits.
• Coordinates referral for patients that will go out of network; serves as point of contact for surgery authorization questions; obtain CPT codes.
• Proposes iCentra requirements to create a pre-surgical FIN# and scheduling card for the hospital scheduler to pull case info.
• Coordinates with the provider to ensure necessary surgical/procedure equipment is requested and brought in; coordinates with hospital nursing staff.
• Meets with surgery/procedure patients to explain the process, including pre-op labs, tests, and prerequisites; coordinates with providers for pre-op concerns.
• Scans and documents in patient charts and relays cost estimations; investigates billing disputes for surgery/procedure.

Skills

Medical Insurance Coding

Computer Literacy

Patient Care

Health Care

Medical Procedures

Medical Terminology

EMR

Surgeries

Patient Safety

Job description

Intermountain Health St George Regional Hospital in Utah is seeking an experienced Surgery Scheduler who creates and manages provider surgery and hospital procedure schedules, handles changes, authorizations, and pre-op planning. You will meet with pre-op patients to explain the process, verify eligibility and CPT codes, coordinate referrals and equipment, and document costs and billing concerns in patient charts.

The role emphasizes patient safety and cross‑team collaboration.