Patient Experience & Success Lead

Mind Neurology; Mequon (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Mind+ Neurology in Mequon, WI is seeking a friendly and organized receptionist/administrative assistant to join our team. You will greet patients, manage check-ins, answer calls, and coordinate appointment scheduling with medical staff to ensure smooth clinic operations.

The role requires a high school diploma, experience in healthcare reception, and strong communication skills. Proficiency with EHR systems and office software is essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; healthcare admin certification is a plus.
• Healthcare experience in reception/administrative role preferred.
• Must be highly organized with multitasking ability.
• Excellent communication and interpersonal skills are essential.
• Proficiency with office software and EHR systems is required.
• Ability to handle confidential information in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors; manage check-ins and check-outs.
• Answer and direct phone calls promptly and professionally.
• Schedule and confirm patient appointments coordinating with medical staff.
• Provide patient support and assist with registration and documentation.
• Perform general administrative duties including data entry, filing, and maintaining patient records; ensure HIPAA compliance.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Healthcare administration certification (preferred)

Tools

EHR systems

Office software

Job description

Mind+ Neurology in Mequon, WI is seeking a friendly and organized receptionist/administrative assistant to join our team. You will greet patients, manage check-ins, answer calls, and coordinate appointment scheduling with medical staff to ensure smooth clinic operations.

The role requires a high school diploma, experience in healthcare reception, and strong communication skills. Proficiency with EHR systems and office software is essential in a fast-paced environment.