Multisite Medical Office Receptionist & Scheduler

Orthopaedic Associates of Wisconsin; City of Pewaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Orthopaedic Associates of Wisconsin in Pewaukee and Mukwonago is seeking a friendly front desk coordinator to greet patients, check in, collect payments, and schedule visits. The role supports a busy medical practice across multiple locations including Brookfield and Johnson Creek.

The position requires a high school diploma, at least one year of office experience, strong communication, and ability to handle confidential information in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a medical office.
• Ability to communicate effectively with patients in a professional manner.
• Ability to handle confidential information according to internal policies.
• Ability to problem solve in a high stress, fast paced work environment.
• Experience with Microsoft Office.
• Knowledge of EPIC preferred.

Responsibilities

• Greets and checks in patients arriving for their appointments
• Collects patient responsibility as identified in the pre-registration process
• Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
• Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
• Performs visit closure, including checking out patients and scheduling future visits as needed
• Maintains work area and lobby in neat and orderly manner

Skills

Customer service

Communication

Professional demeanor

Problem solving

MS Office

Education

High school diploma or equivalent

Tools

EPIC knowledge

Job description

Orthopaedic Associates of Wisconsin in Pewaukee and Mukwonago is seeking a friendly front desk coordinator to greet patients, check in, collect payments, and schedule visits. The role supports a busy medical practice across multiple locations including Brookfield and Johnson Creek.

The position requires a high school diploma, at least one year of office experience, strong communication, and ability to handle confidential information in a fast-paced environment.