Patient Success Manager

Mind+ Neurology; Mequon (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Mind+ Neurology in Mequon, WI is seeking a friendly and organized receptionist/administrative assistant to join our team. You will greet patients, manage check-ins, answer calls, and coordinate appointment scheduling with medical staff to ensure smooth clinic operations.

The role requires a high school diploma, experience in healthcare reception, and strong communication skills. Proficiency with EHR systems and office software is essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; healthcare admin certification is a plus.
• Healthcare experience in reception/administrative role preferred.
• Must be highly organized with multitasking ability.
• Excellent communication and interpersonal skills are essential.
• Proficiency with office software and EHR systems is required.
• Ability to handle confidential information in a fast-paced healthcare setting.

Responsibilities

• Greet patients and visitors; manage check-ins and check-outs.
• Answer and direct phone calls promptly and professionally.
• Schedule and confirm patient appointments coordinating with medical staff.
• Provide patient support and assist with registration and documentation.
• Perform general administrative duties including data entry, filing, and maintaining patient records; ensure HIPAA compliance.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Education

High school diploma or equivalent

Healthcare administration certification (preferred)

Tools

EHR systems

Office software

Job description

About Us:

Mind+ Neurology is Wisconsin’s premier headache and migraine clinic, offering comprehensive care and an exceptional patient experience. We are dedicated to freeing our patients from pain and helping them regain control of their lives. Our clinic features the country’s first and only walk-in Headache Urgent Care, providing immediate rescue treatment for severe migraines.

Our Core Values – The 5 Pillars

At Mind+ Neurology, we live by five core values that guide how we care for patients, support teammates, and show up every day. These values are central to our culture and are used to align expectations and measure ongoing employee performance.

• Patient Centered - Beyond the Visit We place the patient experience at the heart of everything we do. We listen with empathy, communicate clearly, remove barriers, and follow through so patients feel heard, respected, and fully supported.
• Own the Score We focus on outcomes rather than just effort. We take ownership, stay accountable, and continuously learn and improve to deliver results for our patients and team.
• Trust and Be Trusted We build trust through honesty, consistency, respect, and follow-through. We own our actions, communicate openly, and support one another with accountability and respect.
• Bring the Weather We bring a positive, solution-oriented presence to every situation. We stay calm and kind under pressure, helping to reset the mood and uplift patients and teammates.
• Choose Joy We actively create moments of connection, lightness, and celebration. We contribute to a welcoming and positive culture for both patients and team members.

Full-Time - Mequon, WI

Starting Pay: $22-26/ hr

Shift/Hours: Monday & Friday 11am - 5pm, Tuesday - Thursday 11am - 6pm

Key Responsibilities:

• Reception Desk Operations: Greet patients and visitors warmly, ensuring a welcoming environment. Handle patient check-ins and check-outs efficiently.
• Phone Line Management: Answer and direct phone calls promptly and professionally. Address patient inquiries and provide accurate information.
• Appointment Scheduling: Schedule and confirm patient appointments, ensuring optimal use of clinic resources. Coordinate with medical staff to manage appointment calendars.
• Patient Support: Provide exceptional customer service to patients, addressing their needs and concerns. Assist with patient registration and documentation.
• Administrative Tasks: Perform general administrative duties, including data entry, filing, and maintaining patient records. Ensure compliance with HIPAA and other regulatory requirements.

Qualifications:

• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
• Previous experience in a healthcare setting, particularly in a reception or administrative role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using office software and electronic health record (EHR) systems.
• Ability to work in a fast-paced environment and handle sensitive information with confidentiality.

The pay range for this role is:

22 - 26 USD per hour (Mind+ Neurology (Mequon))