Patient Experience Specialist: Welcoming & Scheduling

Neighborhood Health Center of WNY, Inc.; Buffalo (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Neighborhood Health Center of WNY, Inc. is seeking a Patient Service Representative to greet patients, verify insurance, check them in, and coordinate daily schedules. You will travel to Neighborhood sites as needed and support a smooth patient flow with friendly, accurate service.

The role emphasizes teamwork, kindness, and attention to detail, with a starting hourly rate of $18.50 and opportunities to grow within a respected Federally Qualified Health Center network in Western New York.

Qualifications

• High school diploma or equivalent.
• Able to read, write and speak English.
• Spanish language preferred.
• Able to learn new software and computer systems.
• Customer service skills and attention to detail.
• Kindness, resiliency and teamwork are valued.
• Medical office experience or medical terminology knowledge preferred but not required.
• EHR knowledge preferred but not required.

Responsibilities

• Welcomes patients at arrival and checks in.
• Verifies patient information and updates in the computer system.
• Confirms appointment times, locations and providers during check-in.
• Communicates delays to the front desk team.
• Assists in confirming appointments.
• Assists in opening and closing procedures.
• Prints daily appointment schedules and front desk reports.
• Verifies insurance through multiple systems and inputs coverage dates.
• Sends patient messages and assists with forms.
• Collects co-payments, including sliding scale if applicable.
• Adheres to cash handling policy.

Skills

Customer service

Attention to detail

Teamwork

Spanish language

EHR knowledge

Medical terminology knowledge

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Neighborhood Health Center of WNY, Inc. is seeking a Patient Service Representative to greet patients, verify insurance, check them in, and coordinate daily schedules. You will travel to Neighborhood sites as needed and support a smooth patient flow with friendly, accurate service.

The role emphasizes teamwork, kindness, and attention to detail, with a starting hourly rate of $18.50 and opportunities to grow within a respected Federally Qualified Health Center network in Western New York.