Patient Experience Coordinator (Front Desk)

Neighborhood Health Center of WNY, Inc.; Village of Blasdell (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Supplemental insurance

403b match

Health savings accounts

Wellbeing programs

Continuing education

Paid time off

Holidays

Job summary

Neighborhood Health Center of WNY, Inc. is seeking a Patient Service Representative to greet patients, verify insurance information, schedule and adjust appointments, and collect co-payments. You will be the first contact at our Blasdell location and may travel to other Neighborhood sites as needed.

The role emphasizes accurate data entry, patient communication, cash handling, and teamwork in a busy health center environment.

Qualifications

• High school diploma or equivalent.
• Able to read, write and speak English; Spanish preferred.
• Able to learn new software and computer systems.
• Customer service skills and attention to detail.
• Kindness: you treat each person with respect and compassion.
• Resiliency: you see opportunities to innovate and find solutions.
• Teamwork: you collaborate to meet goals.
• Medical office experience or medical terminology knowledge preferred but not required.
• EHR knowledge preferred but not required.
• Must be available to work any shift Monday-Friday between 7:45 a.m. and 8:00 p.m.

Responsibilities

• Greets patients upon arrival and checks in patients.
• Verifies patient information and corrects entries in the system.
• Confirms appointment times, locations and providers during check-in.
• Collects co-payments and adheres to cash handling policy.
• Prints daily appointment schedules and front desk reports.
• Assists with open/close procedures.

Skills

Customer service

Attention to detail

Teamwork

Kindness

English language

Education

High school diploma

Job description

Neighborhood Health Center of WNY, Inc. is seeking a Patient Service Representative to greet patients, verify insurance information, schedule and adjust appointments, and collect co-payments. You will be the first contact at our Blasdell location and may travel to other Neighborhood sites as needed.

The role emphasizes accurate data entry, patient communication, cash handling, and teamwork in a busy health center environment.