Patient Experience Specialist: Scheduling & Care

Socket.dev; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Paid Time Off & Holidays

Life & Disability Insurance

Tuition Reimbursement

Continuing Education Support

Certification Sponsorship

Employee Eyewear Discounts

Referral Bonus Opportunities

Job summary

AVP SEES Group is hiring for a Patient Experience position focused on scheduling, registration, and compassionate patient support. You will ensure patients are informed about visit times, required documents, and navigate pre-registration steps with accuracy.

The role emphasizes clear, empathetic communication, meticulous record-keeping, and collaboration with the Patient Experience team to continually enhance patient care and satisfaction.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and record-keeping.
• Ability to navigate HIPAA compliance and data confidentiality.

Responsibilities

• Schedule appointments and inform patients of times and needed documents.
• Register patients and verify insurance and personal information.
• Respond to patient inquiries with clear, professional communication.
• Document patient interactions and maintain accurate records.
• Support Patient Experience teams and improve care processes.
• Assist with follow-up scheduling and care plan communication.

Skills

Communication skills

Attention to detail

Professionalism

Teamwork

Confidentiality

Tools

Microsoft Office Suite

Job description

AVP SEES Group is hiring for a Patient Experience position focused on scheduling, registration, and compassionate patient support. You will ensure patients are informed about visit times, required documents, and navigate pre-registration steps with accuracy.

The role emphasizes clear, empathetic communication, meticulous record-keeping, and collaboration with the Patient Experience team to continually enhance patient care and satisfaction.