Patient Experience Concierge – Eye Care

SEES Group, LLC; Gallatin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Life insurance

Disability insurance

Tuition reimbursement

Continuing education

Certification sponsorship

Eyewear discounts

Referral bonuses

Job summary

AVP•SEES Group is seeking a Patient Experience Specialist I to welcome clients, manage calls, and ensure smooth patient check-ins and check-outs. The ideal candidate excels in communication, reliability, and empathy, with strong computer skills and attention to detail.

Join a team dedicated to outstanding patient care. Responsibilities include registering patients, verifying records and insurance, scheduling, processing payments, and daily cash reconciliation.

Qualifications

• Strong communication and interpersonal skills.
• Empathetic and patient-focused approach.
• Proficient in computer usage and data entry.
• Ability to verify patient records and insurance details.

Responsibilities

• Answer inbound calls and manage multi-line phone system.
• Register patients and verify records accuracy.
• Verify personal and insurance information for services.
• Schedule and reschedule appointments and procedures.
• Process patient payments and reconcile cash.
• Complete medical record requests as needed.
• Contribute to a positive patient experience with empathy.

Skills

Strong communication

Empathetic personality

Organizational skills

Computer literacy

Customer service

Professionalism

Team orientation

Attention to detail

Diligence

Education

High School diploma or GED

Associate degree preferred

Tools

Computer software

Job description

AVP•SEES Group is seeking a Patient Experience Specialist I to welcome clients, manage calls, and ensure smooth patient check-ins and check-outs. The ideal candidate excels in communication, reliability, and empathy, with strong computer skills and attention to detail.

Join a team dedicated to outstanding patient care. Responsibilities include registering patients, verifying records and insurance, scheduling, processing payments, and daily cash reconciliation.