Patient Experience Specialist & Scheduler

Intermountain Healthcare Inc.; Provo (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health in Utah is seeking a Patient Service Representative to be the first connection with patients, greeting and checking in/out, and verifying information for a superior customer experience across phone, in person, and secure messaging.

You will document calls in the EMR, schedule visits, verify demographics and insurance information, assist with forms and payments, and stay updated on processes to maintain high service standards.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Job description

Intermountain Health in Utah is seeking a Patient Service Representative to be the first connection with patients, greeting and checking in/out, and verifying information for a superior customer experience across phone, in person, and secure messaging.

You will document calls in the EMR, schedule visits, verify demographics and insurance information, assist with forms and payments, and stay updated on processes to maintain high service standards.