Patient Experience Specialist: Registration & Billing

Patient First; Easton (Northampton County); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Patient First seeks a friendly front desk/registration associate to support patient flow, billing questions, and accurate record-keeping. You will assist patients with kiosks, escort those needing emergency care to the treatment area, and ensure courteous service while processing registrations and inquiries.

The role emphasizes attention to detail, cash handling, and teamwork in a fast-paced medical office.

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent visual, verbal, written, and typed communication skills.
• Ability to prioritize and multitask.
• Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Respectfully handle physician and nurse requests in a timely manner.
• Communicate information about billing policies, insurable and non-insurable charges.
• Register patients expediently while providing excellent customer service and compassion.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing and insurance questions and provide itemized statements as requested.
• Refer billing questions to the appropriate parties.
• Collect money and issue receipts for visits, studies, and supplies.
• Discharge patients and process charges.
• Complete cash management duties at end of shift.
• Receive, send, and distribute correspondence.
• File and scan medical documents and forms.
• Complete assigned checklists and Policy Manager tasks.
• Answer incoming calls and distribute messages promptly.
• Assist with other assignments as directed.
• Demonstrate efficient understanding of the electronic medical record system.
• Receive, move, and stock ordered supplies.
• Clean front office and maintenance tasks as directed.
• Verify daily reports are run at end of day.
• Attend staff meetings as directed.
• Be available to assist as needed.
• Operate and maintain medical and office equipment as trained.
• Participate in maintenance assignments as directed.
• Provide positive, warm, and friendly service in all interactions.
• Complete other duties as directed.

Skills

Typing

Clerical experience

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Medical Record (EMR) system

Job description

Patient First seeks a friendly front desk/registration associate to support patient flow, billing questions, and accurate record-keeping. You will assist patients with kiosks, escort those needing emergency care to the treatment area, and ensure courteous service while processing registrations and inquiries.

The role emphasizes attention to detail, cash handling, and teamwork in a fast-paced medical office.