Patient-Centric Front Desk Specialist

Optical-Outlets; Orlando (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Optical Outlets in Orlando, Florida seeks an organized front desk/medical office assistant to support doctors and staff in delivering smooth patient flow. You will greet patients, verify insurance, and assist in eyewear fitting while maintaining high service standards.

The role emphasizes excellent communication, multitasking under pressure, and accurate documentation of patient visits in a fast-paced optometry practice.

Qualifications

• One to two years of experience in related field.
• Working knowledge of MS Office package.
• Effective verbal communication skills to prioritize tasks and answer inquiries.
• Effective written communication skills to document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.
• Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment.
• For roles that are remote or hybrid, must demonstrate engagement in virtual environments.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service.
• Greet customers and explain the process and exam pricing in a transparent way.
• Check-in and pretest patients in an efficient and accurate manner.
• Ensure insurance is properly verified prior to Doctor encounter.
• Answer phones properly and in a timely manner.
• Assist in dispensing eyewear and other office tasks as necessary.
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction.
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact.
• Inform Office Manager of any office problems noted by staff, doctors, or patients.
• Perform all tasks assigned by Office Manager.

Skills

Customer service

Communication skills

Multitasking

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

Optical Outlets in Orlando, Florida seeks an organized front desk/medical office assistant to support doctors and staff in delivering smooth patient flow. You will greet patients, verify insurance, and assist in eyewear fitting while maintaining high service standards.

The role emphasizes excellent communication, multitasking under pressure, and accurate documentation of patient visits in a fast-paced optometry practice.