Patient Experience Specialist - Onsite, Full-Time

Advocate Aurora Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Retirement plan with employer match

Job summary

Advocate Health in Charlotte, NC is seeking a full-time, on-site Registration Professional. This role handles patient registration, insurance verification, scheduling, and billing-related tasks in a fast-paced, in-person environment from 9:00 am to 5:30 pm, Monday through Friday, with typical orientation hours.

Attendance is required onsite. Base pay ranges from $19.80 to $29.70 per hour, with opportunities for incentive pay and annual increases based on performance.

Qualifications

• High School Diploma or GED; computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred; front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting; arrival/departure desk activities.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential patient information including insurance, billing and payment details; assist billing as needed.
• Demonstrate knowledge of emergency codes and applicable regulations; maintain compliance.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Independent work

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Charlotte, NC is seeking a full-time, on-site Registration Professional. This role handles patient registration, insurance verification, scheduling, and billing-related tasks in a fast-paced, in-person environment from 9:00 am to 5:30 pm, Monday through Friday, with typical orientation hours.

Attendance is required onsite. Base pay ranges from $19.80 to $29.70 per hour, with opportunities for incentive pay and annual increases based on performance.