Patient Experience Specialist (Mon-Fri)

Advocate Health; Elgin (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to support ambulatory care teams at Advocate Sherman Hospital. The role emphasizes compassionate patient interaction, scheduling, registration, and billing in a fast-paced environment.

Responsibilities include assisting clinical staff with accurate medical records and ensuring smooth patient flow, billing at the time of service, and delivering efficient, high-quality services across the patient journey.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Communication

Telephone etiquette

Job description

Advocate Health is seeking a Patient Service Representative to support ambulatory care teams at Advocate Sherman Hospital. The role emphasizes compassionate patient interaction, scheduling, registration, and billing in a fast-paced environment.

Responsibilities include assisting clinical staff with accurate medical records and ensuring smooth patient flow, billing at the time of service, and delivering efficient, high-quality services across the patient journey.