Patient Experience Specialist, Medical Office

Abrazo Health; Surprise (AZ); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Career development

HSAs/FSAs

Employee assistance program

Pet insurance

Legal insurance

Job summary

Abrazo Health in Surprise, AZ is seeking a non-exempt front office specialist for a physician practice. You will greet patients, verify demographics, schedule appointments, collect payments, and assist with referrals while upholding HIPAA and office policies.

The role requires at least a high school diploma and 1 year of customer service experience, preferably in healthcare. A $500 sign-on bonus is offered along with comprehensive benefits and career development opportunities.

Qualifications

• One year customer service experience, preferably in a hospital or physician office setting.
• Education: High school diploma/GED.

Responsibilities

• Greets patients entering the practice.
• Manages office communications, including answering phones, making, confirming, and rescheduling patient appointments.
• Checks in patients, collects accurate patient demographics, verifies insurance, and enters data into the electronic system.
• Checks out patients and assists them with referral processing and scheduling.
• Collects co-pays and posts charges.
• Processes charge entry and patient balances.
• Distributes information to patients regarding office policies, procedures, and practice information.
• Explains the patient portal and assists with patient enrollment.

Skills

Customer service

Education

High school diploma/GED

Job description

Abrazo Health in Surprise, AZ is seeking a non-exempt front office specialist for a physician practice. You will greet patients, verify demographics, schedule appointments, collect payments, and assist with referrals while upholding HIPAA and office policies.

The role requires at least a high school diploma and 1 year of customer service experience, preferably in healthcare. A $500 sign-on bonus is offered along with comprehensive benefits and career development opportunities.