Patient Experience Specialist - Medical Office

Sentara Health; Norfolk (VA); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Medical, Dental, Vision

401k/403B with Employer Match

Paid Time Off

Parental leave

Job summary

Sentara Fort Norfolk Diagnostic Center in Norfolk, VA is seeking a part-time Patient Care Specialist to provide non-clinical support within a physician's office and help deliver excellent patient experiences. Primary duties include answering phones, scheduling appointments, and assisting patients with questions.

The role emphasizes teamwork and patient care support, with benefits and competitive compensation for part-time employment.

Qualifications

• High School Diploma or Equivalent.
• Associate degree or higher may be considered in lieu of experience.
• 3 years of customer service experience required.
• 1 year in health insurance plans or medical records data required.

Responsibilities

• Answer phones and schedule appointments.
• Answer patient questions and provide non-clinical support.
• Collaborate with team to ensure excellent patient experience.

Skills

Customer Service

Health Insurance Plans

Medical Records Data

Registration

Scheduling

Third-Party Payers

Pre-authorization

Electronic Medical Record

Education

High School Diploma

Associate degree or higher

Tools

EMR Systems

Job description

Sentara Fort Norfolk Diagnostic Center in Norfolk, VA is seeking a part-time Patient Care Specialist to provide non-clinical support within a physician's office and help deliver excellent patient experiences. Primary duties include answering phones, scheduling appointments, and assisting patients with questions.

The role emphasizes teamwork and patient care support, with benefits and competitive compensation for part-time employment.