Patient Care Concierge – Medical Office Support

Sentara-9; Norfolk (VA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k with employer match

Tuition assistance

Job summary

Sentara Neurology Specialists in Norfolk, VA is hiring a full-time Patient Care Specialist. The role provides non-clinical support in a physician's office, handling phones, scheduling, and patient inquiries to ensure an excellent patient experience.

Hours are Monday–Friday 8:00AM–4:30PM with potential schedule variation. HS Diploma required; 3 years of customer service and 1 year of relevant health plan/medical data experience are expected. Sentara offers competitive pay and benefits.

Qualifications

• HS Diploma is required.
• Associate degree may substitute for required experience.
• 3 years of Customer Service experience required.
• At least 1 year with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers.

Responsibilities

• Answer phones and assist with scheduling appointments.
• Provide non-clinical administrative support in a physician's office.
• Address patient questions and ensure a high-quality patient experience.

Skills

Customer service

Scheduling

Education

HS Diploma

Associate Degree

Job description

Sentara Neurology Specialists in Norfolk, VA is hiring a full-time Patient Care Specialist. The role provides non-clinical support in a physician's office, handling phones, scheduling, and patient inquiries to ensure an excellent patient experience.

Hours are Monday–Friday 8:00AM–4:30PM with potential schedule variation. HS Diploma required; 3 years of customer service and 1 year of relevant health plan/medical data experience are expected. Sentara offers competitive pay and benefits.