Patient Experience & Scheduling Specialist

Sentara Health; Virginia Beach (VA); On-site; USD 45,000 - 67,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Discretionary bonus opportunity

Job summary

Sentara Behavioral Health Specialists in Virginia Beach, VA is seeking a full-time Patient Care Specialist. You will provide non-clinical support in a physician's office, handling a range of administrative tasks to ensure quality patient care and a smooth patient experience.

Responsibilities include answering phones, scheduling appointments, and addressing patient questions, with a collaborative team environment and typical daytime shifts.

Qualifications

• 3 years of Customer Service experience required.
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
• HS Diploma required; an Associate degree or higher can substitute for experience.

Responsibilities

• Provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.
• Primary duties include answering phones, scheduling appointments, and answering patient questions.

Skills

Customer Service

Health Insurance Plans

Medical Terminology

Registration & Scheduling

Third Party Payers

Education

HS Diploma

Associate Degree or higher

Job description

Sentara Behavioral Health Specialists in Virginia Beach, VA is seeking a full-time Patient Care Specialist. You will provide non-clinical support in a physician's office, handling a range of administrative tasks to ensure quality patient care and a smooth patient experience.

Responsibilities include answering phones, scheduling appointments, and addressing patient questions, with a collaborative team environment and typical daytime shifts.