Patient Experience Specialist – Medical Office

Socket.dev; Monroe (LA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

PTO

Job summary

Haik Humble Eye Center in Monroe, LA is seeking a friendly, dependable Patient Care Coordinator to join our busy practice. You will be the first impression for patients, helping with check-in, insurance information, and front-desk duties.

The role requires accurate data handling, strong communication, and an ability to stay organized in a fast-paced medical office environment. Medical office experience is preferred; full-time benefits include health insurance, retirement, and PTO.

Qualifications

• Medical office experience preferred, not required.
• Proven record of working in a fast-paced environment.
• Ability to multi-task effectively and work with a team.
• Perform with a high level of accuracy under pressure.
• Strong verbal and written communication.

Responsibilities

• Warmly greet patients and guests and provide clear instructions or directions as needed.
• Accurately check patients in for scheduled appointments.
• Review patient paperwork for accuracy and completion.
• Update patient demographic and contact information.
• Obtain and enter medical and vision insurance information.
• Verify insurance coverage and benefits and communicate with insurance companies when necessary.
• Scan and maintain patient documents within the electronic medical record.
• Assist patients with general questions regarding insurance benefits, payments, and account information.
• Answer incoming phone calls and assist with scheduling, billing, insurance, and general patient questions.
• Communicate patient questions or treatment concerns to the appropriate clinical team member.
• Maintain communication with clinical staff to support efficient and timely patient care.
• Recognize patient concerns and communicate service issues to the Front Office Manager when appropriate.
• Protect patient confidentiality and follow all HIPAA requirements.
• Assist with additional front-office responsibilities as needed.

Skills

Medical office experience

Multi-tasking

Interpersonal skills

Verbal and written communication

Job description

Haik Humble Eye Center in Monroe, LA is seeking a friendly, dependable Patient Care Coordinator to join our busy practice. You will be the first impression for patients, helping with check-in, insurance information, and front-desk duties.

The role requires accurate data handling, strong communication, and an ability to stay organized in a fast-paced medical office environment. Medical office experience is preferred; full-time benefits include health insurance, retirement, and PTO.