Patient Experience Coordinator — Front Office

Socket.dev; Brunswick (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to deliver a world class Total Patient Experience. You will handle check-in/out, answer phones, greet patients, and support clinic operations with a professional approach.

Qualifications include a high school diploma or GED, 1+ year of customer-facing work, and a clean background check. Proficiency with MS Office and HIPAA compliance are required for daily tasks.

Qualifications

• Minimum of 1 year in a customer-facing role or equivalent.
• Prior medical office experience preferred; ophthalmic experience strongly preferred.
• Favorable background check as required by state.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Act as the first point of contact and deliver world class service.
• Answer phones and greet patients with a professional, friendly attitude.
• Process check-ins/outs and collect payments according to procedures.
• Verify insurance authorizations and maintain accurate flow sheets.
• Manage patient flow, communications, and daily reconciliations.

Skills

Customer service

Communication

Professionalism

Time management

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking a Front Office Specialist to deliver a world class Total Patient Experience. You will handle check-in/out, answer phones, greet patients, and support clinic operations with a professional approach.

Qualifications include a high school diploma or GED, 1+ year of customer-facing work, and a clean background check. Proficiency with MS Office and HIPAA compliance are required for daily tasks.