Patient Care Coordinator

Beach Eye Care; Virginia Beach, Northern (VA, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Beach Eye Care is seeking an experienced front desk professional to join a busy ophthalmology practice in Virginia Beach. You will check patients in and out, verify insurance, schedule appointments, collect copays, and review posted charges.

The role requires strong IT skills, high data-entry accuracy, and excellent communication. Some evenings and Saturdays are required; travel to satellite offices may be necessary.

Qualifications

• 2-4 years of customer service experience.
• Strong IT and computer application skills.
• High accuracy in data entry and follow up skills.
• Strong communication skills.
• Accurate reconciliation of deposits.
• Strong leadership skills.

Responsibilities

• Check patients in and out and verify insurance benefits.
• Schedule appointments and collect copays.
• Review billing charges posted.
• Greet patients and visitors professionally in person or by phone.
• Travel to satellite office locations as needed.

Skills

Customer service

Data entry

Communication

Team leadership

Cash handling

Education

High school diploma or equivalent

Tools

Medical office software

ICD-10/CPT coding

Job description

Description

Busy Ophthalmology office is seeking experienced, energetic employees to join the front desk team. Duties include, but not limited to; check patients in and out, verify insurance benefits, schedule appointments, collect copays and review billing charges posted. Applicants need to be team players with a positive attitude. Must be able to work some evenings and Saturdays and be willing to travel to satellite offices in the area. Full time position with great benefits. Some duties will include, but are not limitied to:

• Maintains a positive can do attitude, supporting leadership direction and initiatives.
• Ability to travel to other practice locations when needed
• Welcomes and greets all patients and visitors, in person or over the phone, while maintaining polite and proper etiquette
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Accurately reconciles cash and submits daily reports
• Ensures legal compliance by following company policies and procedures

Requirements

Required

• 2-4 years of customer service experience
• Strong IT and computer application skills
• High accuracy in data entry and follow up skills
• Strong communication skills
• Accurate reconciliation of deposits
• Strong leadership skills

Preferred

• 2-3 years of medical office experience
• Experience in Optometry/Ophthalmology specialties
• Working knowledge of ICD-10 and CPT code systems
• 1-2 years knowledge of medical terminology