Patient Experience Specialist — Medical Front Desk

Infinity Health; Leon (IA); On-site; USD 21,000 - 26,000; Full time

Job summary

Infinity Health in Leon, IA is seeking a full-time receptionist to welcome patients and set the welcoming tone for each visit. You will manage phones, appointment scheduling, and patient navigation through insurance and registration processes.

Collaborate with providers and staff to keep the schedule, patient records, and clinic operations running smoothly, while delivering caring, professional service in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• At least one year of office experience preferred.
• Experience with Microsoft Office.
• Medical or behavioral health office experience is a plus, but not required.

Responsibilities

• Welcome patients as they walk through our doors.
• Answer phone calls, schedule appointments, and help patients navigate insurance, financial assistance, and registration paperwork.
• Keep schedules running smoothly and ensure patient records are accurate.
• Assist with payments and maintain a compassionate patient experience.

Skills

Customer service

Organizational skills

Communication

Teamwork

Tech-savvy

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

Infinity Health in Leon, IA is seeking a full-time receptionist to welcome patients and set the welcoming tone for each visit. You will manage phones, appointment scheduling, and patient navigation through insurance and registration processes.

Collaborate with providers and staff to keep the schedule, patient records, and clinic operations running smoothly, while delivering caring, professional service in a fast-paced healthcare setting.