Patient Experience Specialist – Medical Front Desk

Physician-Care-Centers-1; Florida; On-site; USD 23,000 - 26,000; Full time

Job summary

Physician Care Centers is seeking a Medical Receptionist for its Lake Worth Beach clinic in Florida. The role supports patient flow from arrival to departure, handling check-in/out, appointments, insurance verification, and copay collection, while maintaining a welcoming, compliant front desk environment.

Ideal candidates have 1+ year experience in a medical office, familiarity with EHR systems, and strong communication skills to ensure a positive patient experience.

Qualifications

• 1+ years of experience in a medical office or other customer-facing role.
• Knowledge of medical office procedures and HIPAA basics preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and manage check-in/out procedures.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient demographics, insurance information, and collect copayments as required.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Maintain accurate patient records in the EHR.
• Manage front desk workflow to ensure smooth patient flow and minimal wait times.
• Scan, file, and process patient documentation; uphold HIPAA and office policies.
• Other relevant duties as assigned by management.

Skills

Customer service

Communication

Multitasking

Professionalism

Education

High school diploma

Tools

EHR systems

Job description

Physician Care Centers is seeking a Medical Receptionist for its Lake Worth Beach clinic in Florida. The role supports patient flow from arrival to departure, handling check-in/out, appointments, insurance verification, and copay collection, while maintaining a welcoming, compliant front desk environment.

Ideal candidates have 1+ year experience in a medical office, familiarity with EHR systems, and strong communication skills to ensure a positive patient experience.