Patient Experience Specialist - Medical Front Desk

Palm-Medical-Centers-1; Tampa (FL); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Résumé du poste

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients and visitors. You will check-in and check-out, answer phones, verify information, and support front desk operations with care and professionalism.

Ideal candidates are bilingual (English/Spanish), have at least one year of medical front desk experience, and are comfortable with eCW. This is a full-time, in-person role with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent with at least one year in a medical front desk.
• Bilingual in English and Spanish is required.
• Proven customer service and front-desk interaction experience.

Responsabilités

• Check-in and check-out patients and greet visitors in a courteous manner.
• Answer telephone promptly and direct calls as needed.
• Verify patient insurance and collect accurate information.
• Perform clerical tasks and maintain an organized front desk area.
• Provide coverage for other centers in Hillsborough County when required.

Connaissances

Exceptional customer service

Phone etiquette

Computer data entry

Written & verbal communication

Attention to detail

Patient rapport

eCW experience

Formation

High school diploma or equivalent

Description du poste

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients and visitors. You will check-in and check-out, answer phones, verify information, and support front desk operations with care and professionalism.

Ideal candidates are bilingual (English/Spanish), have at least one year of medical front desk experience, and are comfortable with eCW. This is a full-time, in-person role with a comprehensive benefits package.