Patient Experience Coordinator — Medical Front Desk

Access Medical Clinic; Florence (AL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off and company holidays

Vision insurance

Job summary

Access Medical Clinic seeks a friendly Medical Receptionist to create a welcoming experience for every patient. You’ll greet visitors, manage appointments, answer calls, and oversee check-in and check-out with professionalism and efficiency.

You will verify insurance, update EMR records, process payments, and maintain a smooth front-desk flow while upholding HIPAA and confidentiality standards. This role supports outreach and reporting efforts as needed.

Qualifications

• High school diploma.
• Experience in a fast paced, high volume environment.
• Medical office or EMR experience preferrd.
• Strong multitasking, organizational, and computer skills.
• Customer service background.
• Valid driver’s license, auto insurance, and ability to travel.

Responsibilities

• Greet and check in/out patients professionally and efficiently.
• Manage patient scheduling, verify insurance, and update EMR records.
• Answer and route phone calls with courtesy.
• Collect and process patient payments, including cash, credit card, and deposits.
• Maintain patient lobby flow and ensure a positive experience.
• Order office supplies and assist with administrative tasks.
• Uphold HIPAA and confidentiality standards.
• Support outreach, enrollment initiatives, and weekly reporting.
• Other duties as assigned.

Skills

Multitasking

Organizational skills

Computer skills

Customer service

Education

High school diploma

Tools

EMR software

Job description

Access Medical Clinic seeks a friendly Medical Receptionist to create a welcoming experience for every patient. You’ll greet visitors, manage appointments, answer calls, and oversee check-in and check-out with professionalism and efficiency.

You will verify insurance, update EMR records, process payments, and maintain a smooth front-desk flow while upholding HIPAA and confidentiality standards. This role supports outreach and reporting efforts as needed.