Patient Experience Specialist — Medical Front Desk

Palm Medical Centers; Tampa (FL); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Dental insurance

Vision Insurance

Life Insurance

401(k)

Employee assistance program

Flexible spending account

Paid time off

Paid holidays

Résumé du poste

Palm Medical Centers is seeking a Customer Service Specialist to serve as the first point of contact for patients and visitors. The role includes check-in/check-out, answering phones, and verifying insurance, with bilingual English/Spanish requirements and experience with eCW.

Excellent communication and organizational skills are a must. This full-time, in-person position offers health benefits, paid time off, and standard scheduling Monday through Friday.

Qualifications

• High school diploma or equivalent and at least 1 year of work experience in a medical front desk or receptionist capacity.
• Bilingual English/Spanish is required.
• Experience with eCW (eClinicalWorks) software is required.

Responsabilités

• Deliver excellent patient service and greet patients/visitors warmly.
• Answer phones promptly and direct calls appropriately.
• Verify patient insurance and update patient information.
• Schedule appointments and check-in/check-out patients.
• Maintain a clean and organized reception area and assist other centers as needed.

Connaissances

Exceptional customer service

Phone etiquette

Written and verbal communication

Attention to detail

Bilingual English/Spanish

Patient interaction

Formation

High school diploma or equivalent

Outils

eCW

Description du poste

Palm Medical Centers is seeking a Customer Service Specialist to serve as the first point of contact for patients and visitors. The role includes check-in/check-out, answering phones, and verifying insurance, with bilingual English/Spanish requirements and experience with eCW.

Excellent communication and organizational skills are a must. This full-time, in-person position offers health benefits, paid time off, and standard scheduling Monday through Friday.