Patient Experience Specialist — Medical Front Desk

Select Medical; Columbia Township (MO); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical/RX, vision & dental

Company 401(k) retirement plans

Job summary

Select Medical is seeking a Patient Service Specialist at our Columbia, MO outpatient physical therapy center. This full-time role handles front-desk duties, patient registration, appointment scheduling, and coordination with attorneys, insurers, and translation services to support smooth patient flow.

Ideal candidates will have a high school diploma or GED, with 1 year of front desk and 1 year of medical office experience, plus healthcare familiarity to thrive in a dynamic clinic setting.

Qualifications

• High School Diploma or GED.
• 1 year of Front Desk experience.
• 1 year of Medical Office experience.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Education

High School Diploma or GED

Job description

Select Medical is seeking a Patient Service Specialist at our Columbia, MO outpatient physical therapy center. This full-time role handles front-desk duties, patient registration, appointment scheduling, and coordination with attorneys, insurers, and translation services to support smooth patient flow.

Ideal candidates will have a high school diploma or GED, with 1 year of front desk and 1 year of medical office experience, plus healthcare familiarity to thrive in a dynamic clinic setting.