Patient Experience Front Desk Specialist

NovaCare Rehabilitation; Columbia (MD); Vor Ort; USD 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Mentorship program

Generous PTO

Medical & dental coverage

401(k) retirement plan

Zusammenfassung

Select Medical in Columbia, MD is hiring a Patient Service Specialist at our outpatient physical therapy center. You will be the welcoming first point of contact, greet patients, register them, and help explain what to expect during their visit while coordinating next appointments.

Responsibilities include scheduling in person and by phone, collecting co-pays, handling insurance authorizations, and communicating with offices and staff to keep daily operations running smoothly.

Qualifikationen

• Front desk and patient-facing interaction experience.
• Experience scheduling appointments and coordinating with multiple parties.
• Healthcare setting experience or familiarity with medical workflows.

Aufgaben

• Greet and register patients, provide information about visits and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Maintain regular communication with attorneys, insurance providers, translation services, market leaders, and the business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Kenntnisse

Front desk experience

Scheduling

Healthcare experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

Select Medical in Columbia, MD is hiring a Patient Service Specialist at our outpatient physical therapy center. You will be the welcoming first point of contact, greet patients, register them, and help explain what to expect during their visit while coordinating next appointments.

Responsibilities include scheduling in person and by phone, collecting co-pays, handling insurance authorizations, and communicating with offices and staff to keep daily operations running smoothly.