Medical Front Office - Patient Service Specialist

NovaCare Rehabilitation; Columbia (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Mentorship program

Generous PTO

Medical & dental coverage

401(k) retirement plan

Job summary

Select Medical in Columbia, MD is hiring a Patient Service Specialist at our outpatient physical therapy center. You will be the welcoming first point of contact, greet patients, register them, and help explain what to expect during their visit while coordinating next appointments.

Responsibilities include scheduling in person and by phone, collecting co-pays, handling insurance authorizations, and communicating with offices and staff to keep daily operations running smoothly.

Qualifications

• Front desk and patient-facing interaction experience.
• Experience scheduling appointments and coordinating with multiple parties.
• Healthcare setting experience or familiarity with medical workflows.

Responsibilities

• Greet and register patients, provide information about visits and upcoming appointments.
• Schedule patient appointments in person and by phone.
• Maintain regular communication with attorneys, insurance providers, translation services, market leaders, and the business development team.
• Collect co-pays, manage payer approvals, and conduct insurance authorizations and verifications.

Skills

Front desk experience

Scheduling

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: 6300 Woodside Court, Suite E, Columbia, MD 21046

Type of Employment:Full-time

Schedule: Monday, Wednesday and Friday 7am-3:30pm / Tuesday and Thursday 10:30am-7pm

Compensation:$16.00 - $19.00/hour

When patients enter our outpatient physical therapy center in Columbia, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition


• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance


• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings


• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out


• Schedule patient appointments in person and via phone


• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team


• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED


• 1 Year Front Desk experience


• Healthcare experience

Preferred:

• 1 Year of Scheduling Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans