Patient Experience Specialist — Medical Front Desk (FT)

Select Medical; Indianapolis (IN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO (paid time off)

Health, vision, and dental plans

Company-matching 401(k) retirement

Life and disability protection

Job summary

Select Medical in Indianapolis is seeking a Patient Service Specialist to support our outpatient physical therapy center. You’ll greet patients, register them, explain the visit flow, and help them understand next steps during checkout.

You’ll schedule appointments, handle calls, coordinate with insurers and attorneys, and collect co-pays while verifying benefits. This full-time role includes mentorship, PTO, and health plan options.

Qualifications

• High School Diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Skills

Customer service

Communication

Scheduling

Data entry

Education

High School Diploma or GED

Job description

Select Medical in Indianapolis is seeking a Patient Service Specialist to support our outpatient physical therapy center. You’ll greet patients, register them, explain the visit flow, and help them understand next steps during checkout.

You’ll schedule appointments, handle calls, coordinate with insurers and attorneys, and collect co-pays while verifying benefits. This full-time role includes mentorship, PTO, and health plan options.