Patient Experience Specialist II

SMH First Physicians Group; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a dedicated front-desk receptionist to support patient scheduling, check-in, and checkout processes. You will serve as a liaison among physicians, patients, facilities, and insurers, while maintaining confidentiality and accuracy in daily transactions.

Preferred qualifications include familiarity with EHR/EMR systems and proficiency in Microsoft Office. A high school diploma or GED is required, with an emphasis on professional communication and

Qualifications

• Candidate must have basic computer and data input skills.
• Pleasant, professional demeanor required.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks simultaneously with efficiency.
• Dependability and reliability are essential.

Responsibilities

• Schedule patients and manage front-desk flow (check-in/check-out).
• Handle follow-up activities and coordination with care teams.
• Act as liaison between physician, patient, facility and insurer.
• Manage collections from patients at checkout, while ensuring compliance and confidentiality.

Skills

Computer skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Dependability

Education

HS Diploma or GED

Tools

EHR/EMR

Microsoft Office

Job description

Sarasota Memorial Health Care System is seeking a dedicated front-desk receptionist to support patient scheduling, check-in, and checkout processes. You will serve as a liaison among physicians, patients, facilities, and insurers, while maintaining confidentiality and accuracy in daily transactions.

Preferred qualifications include familiarity with EHR/EMR systems and proficiency in Microsoft Office. A high school diploma or GED is required, with an emphasis on professional communication and