Patient Experience Liaison II

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to manage patient scheduling, check-in, checkout and follow-up activities in a fast-paced hospital environment. You will act as a liaison between physicians, patients, the facility, and insurance companies while ensuring compliance, confidentiality, and high-quality service.

Monday–Friday, on-site role with background screening requirements.

Qualifications

• Requires computer, keyboard and data input skills.
• Requires pleasant and professional demeanor.
• Requires skill in establishing and maintaining effective working relationships.
• Requires demonstrated initiative and self-direction.
• Requires ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Manage collections of monies from patient at time of checkout.
• Ensure compliance and maintain strict confidentiality of patient information.
• Demonstrate positive service attitude aligned with the organization’s Mission, Vision and Values.

Skills

Computer and data input skills

Pleasant and professional demeanor

Relationship-building

Initiative and self-direction

Multitasking

Dependability

Education

High School Diploma, GED or Certificate

Tools

MS Office (Word, Excel, Outlook, PowerPoint, Access)

EHR/EMR knowledge

Job description

Sarasota Memorial Health Care System is seeking a Patient Relations Rep II to manage patient scheduling, check-in, checkout and follow-up activities in a fast-paced hospital environment. You will act as a liaison between physicians, patients, the facility, and insurance companies while ensuring compliance, confidentiality, and high-quality service.

Monday–Friday, on-site role with background screening requirements.