Outpatient Front Desk & Patient Access Specialist III

Sarasota Memorial Health Care System; Sarasota Heights (FL); On-site; USD 34,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a Registration Clerk to greet patients at the front desk and collect accurate financial and insurance information. You will verify authorizations, answer phones, and liaise with physicians and insurance companies to ensure smooth patient flow.

The role requires at least 2 years of customer service experience and a High School Diploma; preferences include college or vocational training, typing 30-40 wpm, medical terminology knowledge, and strong

Qualifications

• Minimum 2 years of experience in a customer service setting.
• High School Diploma or equivalent required.

Responsibilities

• Greet patients and conduct daily interactions with a positive attitude.
• Interview patients to collect complete financial and insurance information.
• Verify required authorizations for visits and procedures as needed.
• Answer and route incoming calls to appropriate party.
• Act as liaison between facility, physicians, and insurance companies.
• Handle patient payments and collections at registration.
• Schedule patient appointments and procedures; verify benefits and obtain authorizations.
• Possess potential to assume supervisory duties in the absence of the office manager.
• Demonstrate excellent customer service throughout all interactions.

Skills

Customer service

Data entry

Medical terminology

Telephone etiquette

Interpersonal communication

Education

High School Diploma

Job description

Sarasota Memorial Health Care System is seeking a Registration Clerk to greet patients at the front desk and collect accurate financial and insurance information. You will verify authorizations, answer phones, and liaise with physicians and insurance companies to ensure smooth patient flow.

The role requires at least 2 years of customer service experience and a High School Diploma; preferences include college or vocational training, typing 30-40 wpm, medical terminology knowledge, and strong