Patient Experience Specialist II

Jefferson Health; Irvington (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

Kennedy University Hospitals, Inc is seeking a Patient Services Associate II to courteously process arrival and departure activities, verify demographics and insurance, and obtain pre-authorizations for procedures. You will help maintain smooth patient flow and interact professionally with patients and visitors.

The role requires a HS diploma, patient-facing healthcare experience preferred, and provides work at multiple locations with a typical Day shift in a hospital setting.

Qualifications

• HS diploma or equivalent required.
• Customer service and/or patient-facing healthcare experience preferred.
• Experience with EPIC or hospital scheduling is a plus.

Responsibilities

• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements.
• Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.
• Travel to other locations as needed.

Skills

Customer service

Healthcare experience

Education

HS Diploma or equivalent

Job description

Kennedy University Hospitals, Inc is seeking a Patient Services Associate II to courteously process arrival and departure activities, verify demographics and insurance, and obtain pre-authorizations for procedures. You will help maintain smooth patient flow and interact professionally with patients and visitors.

The role requires a HS diploma, patient-facing healthcare experience preferred, and provides work at multiple locations with a typical Day shift in a hospital setting.