Patient Experience Specialist (Healthcare Admin)

ivyrehab; Coventry (RI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus opportunities

Job summary

ivyrehab in Coventry, RI is seeking a Patient Representative to greet and check-in patients, schedule appointments, and handle calls with a focus on exceptional service. You will verify insurance, obtain authorizations, collect payments, and support clinic operations to maintain high performance.

The role emphasizes teamwork, adaptability, and patient-centered care in a busy healthcare environment. IvyHealth brand aligns with professional development and a strong benefits package.

Qualifications

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and assist clinic operations.
• Collaborate with clinicians and staff to maintain clinic performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service orientation

Self-motivated

Adaptability

Eagerness to learn

Team collaboration

Tools

Microsoft Office

Excel

Outlook

Word

Job description

ivyrehab in Coventry, RI is seeking a Patient Representative to greet and check-in patients, schedule appointments, and handle calls with a focus on exceptional service. You will verify insurance, obtain authorizations, collect payments, and support clinic operations to maintain high performance.

The role emphasizes teamwork, adaptability, and patient-centered care in a busy healthcare environment. IvyHealth brand aligns with professional development and a strong benefits package.