Patient Access & Care Concierge — Growth & Benefits

ivyhealth; Coventry (RI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Full benefits package from start

Generous PTO and holidays

Bonus incentives

Job summary

Ivy Health is seeking a Patient Representative in Coventry, RI to support clinics with patient interactions and administrative duties. This role involves greeting patients, scheduling, handling calls, verifying insurance, obtaining authorizations, collecting payments, processing new patients, and aiding clinic performance.

Join a team that emphasizes growth, mentorship, and comprehensive benefits from day one, with opportunities in administration and patient care within a growing network of

Qualifications

• 1+ year of administrative experience in a healthcare setting preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable and positive attitude with fluctuating workloads.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and coordinate patient flow.
• Answer incoming phone calls and respond to inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patients.
• Assist clinic with maintaining optimal performance.

Skills

Administrative experience

Customer service

Time management

Communication

Learnability/ambition

Tools

Microsoft Office

Job description

Ivy Health is seeking a Patient Representative in Coventry, RI to support clinics with patient interactions and administrative duties. This role involves greeting patients, scheduling, handling calls, verifying insurance, obtaining authorizations, collecting payments, processing new patients, and aiding clinic performance.

Join a team that emphasizes growth, mentorship, and comprehensive benefits from day one, with opportunities in administration and patient care within a growing network of