Patient Representative

ivyhealth; Coventry (RI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Full benefits package from start

Generous PTO and holidays

Bonus incentives

Job summary

Ivy Health is seeking a Patient Representative in Coventry, RI to support clinics with patient interactions and administrative duties. This role involves greeting patients, scheduling, handling calls, verifying insurance, obtaining authorizations, collecting payments, processing new patients, and aiding clinic performance.

Join a team that emphasizes growth, mentorship, and comprehensive benefits from day one, with opportunities in administration and patient care within a growing network of

Qualifications

• 1+ year of administrative experience in a healthcare setting preferred.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Strong time management and multitasking in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptable and positive attitude with fluctuating workloads.

Responsibilities

• Greet and check-in patients.
• Schedule appointments and coordinate patient flow.
• Answer incoming phone calls and respond to inquiries.
• Verify insurance coverage and obtain necessary authorizations.
• Collect payments and process new patients.
• Assist clinic with maintaining optimal performance.

Skills

Administrative experience

Customer service

Time management

Communication

Learnability/ambition

Tools

Microsoft Office

Job description

State of Location: Rhode Island Position Summary: Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance.

Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description: Patient Representative– 40 hours/week $19-21/hr Coventry, RI

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
• Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success.
• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment.
• Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.
• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.
• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.

Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com

Welcome to Ivy Health Join us on our mission to inspire & enable people to live life to the fullest! Ivy Health is a growing team of orthopedic and pediatric outpatient physical, occupational, speech, and ABA therapy clinics with over 500 locations throughout the Northeast, Mid-Atlantic, Midwest, and Southeast. Through a shared commitment to clinical excellence, we work as a unified team to serve each person to the best of our ability. Combining our clinical objectives and company culture, you can see why Ivy is committed to providing endless opportunities to every teammate through professional development tracks, continuing education, leadership development, residency cohorts, mentorship programs, and many other resources.