Patient Representative

ivyrehab; Coventry (RI); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

Paid holidays

Bonus opportunities

Job summary

ivyrehab in Coventry, RI is seeking a Patient Representative to greet and check-in patients, schedule appointments, and handle calls with a focus on exceptional service. You will verify insurance, obtain authorizations, collect payments, and support clinic operations to maintain high performance.

The role emphasizes teamwork, adaptability, and patient-centered care in a busy healthcare environment. IvyHealth brand aligns with professional development and a strong benefits package.

Qualifications

• 1+ years of administrative experience in a healthcare setting is preferred.
• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Responsibilities

• Greet and check-in patients and schedule appointments.
• Answer incoming phone calls and verify insurance coverage.
• Obtain necessary authorizations and collect payments.
• Process new patients and assist clinic operations.
• Collaborate with clinicians and staff to maintain clinic performance.

Skills

Administrative experience

Time management

Multi-tasking

Customer service orientation

Self-motivated

Adaptability

Eagerness to learn

Team collaboration

Tools

Microsoft Office

Excel

Outlook

Word

Job description

State of Location:

Rhode Island

Position Summary:

Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates.

Job Description:

Patient Representative– 40 hours/week

$19-21/hr

Coventry, RI

Why Choose Ivy?

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.

• Innovative Resources & Mentorship:Access to abundant resources, robust mentorship, and career advice for unparalleled success.

• Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development.

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.

• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities.

• Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care.

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.

Position Qualifications:

• 1+ years of administrative experience in a healthcare setting is preferred.

• Proficiency in Microsoft Office applications such as Excel, Word, and Outlook.

• Great time management and ability to multi-task in a fast-paced environment.

• Self-motivated with a drive to exceed patient expectations.

• Adaptability and positive attitude with fluctuating workloads.

• Self-motivated with the eagerness to learn and grow.

• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process.Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.

ivyhealth.com