Network Access Center Specialist

AdventHealth; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403(b) retirement plan

Parental leave (4 weeks)

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Tampa, Florida is seeking an administrative specialist to verify patient data and insurance for accurate billing, address patient concerns, and manage referrals in queue systems. The role supports scheduling and ensures smooth operations across front-office processes.

Responsibilities include building patient relationships in a virtual setting, maintaining confidentiality, and collaborating with administration and practitioners.

Qualifications

• Proficiency with Email, PowerPoint, Excel and Word is required.
• Strong interpersonal communication with all levels of staff and vendors is required.
• Excellent organizational skills with high attention to detail and ability to multitask is required.
• Ability to handle confidential data.
• Ability to work independently and in a team.

Responsibilities

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated work queues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.

Skills

PowerPoint

Excel

Word

Email

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3000 Medical Park Dr

City:

Tampa

State:

Florida

Postal Code:

33613

Job Description:

• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Accesses and complete referrals in designated work queues for assigned specialty.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Builds relationships with patients, consumers, and co-workers in a virtual setting.

Knowledge, Skills, and Abilities:

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• Graduate or Equivalent

Work Experience:

• 1+ medical office or medical call center setting experience. [Required]
• Previous customer service experience. [Required]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.30 - $26.08

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.