Patient Experience & Support Specialist

Talentify; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education benefits

Health plan

Retirement contributions

Well-Being programs

Life insurance

Paid time off

Tuition reimbursement

Job summary

Orlando Health is seeking a Customer Service Specialist for its Guest Services team in Downtown Orlando. The role centers on resolving patient concerns and contributing to a positive patient and visitor experience.

As a frontline contact, you will help ensure hospitality and compassion in every interaction, supporting staff and visitors and guiding them through their needs with courtesy and clarity.

Qualifications

• Experience delivering patient or customer service with empathy and courtesy.
• Ability to remain calm and professional when handling concerns.

Responsibilities

• Handles unresolved patient complaints and concerns while working to increase overall customer satisfaction.
• Provides directions and information to patients and visitors to support a welcoming experience.

Skills

Customer service

Hospitality

Communication

Job description

Orlando Health is seeking a Customer Service Specialist for its Guest Services team in Downtown Orlando. The role centers on resolving patient concerns and contributing to a positive patient and visitor experience.

As a frontline contact, you will help ensure hospitality and compassion in every interaction, supporting staff and visitors and guiding them through their needs with courtesy and clarity.