Healthcare Customer Experience Center Lead

AdventHealth

Tampa (FL)

On-site

USD 30,000 - 56,000

Full time

3 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a healthcare operations supervisor to ensure frontline staff deliver high-quality service in a courteous environment. You will schedule staff, manage coverage across all hours, and drive operational processes to improve patient care delivery.

You will lead, coach, and evaluate team performance, develop standardized procedures, and produce regular reports to monitor KPIs. Strong communication and leadership in a busy contact center are essential.

Qualifications

1+ year of leadership experience in healthcare or a contact center environment.
2+ experience in healthcare contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office.
3+ experience as a supervisor, team lead, or analyst in a customer service environment with adapting procedures.
Currently in a lead position within the department for at least 6 months.

Responsibilities

Schedule staff to provide adequate coverage during all hours of operation.
Oversee, coach, and evaluate staff performance; conduct reviews and training.
Develop and implement standardized processes and metrics; report on performance (daily/weekly/monthly).