Patient Experience Specialist - Full-Time, Benefits

Central Ohio Primary Care Physicians, Inc.; United States; On-site; USD 32,000 - 38,000; Full time

Job summary

Central Ohio Primary Care Physicians, Inc. in Granville, OH, seeks a full-time patient services professional to welcome patients and guests and ensure a positive experience from check-in to checkout, including in-person, telehealth, and phone interactions.

You will register patients, verify insurance, collect copays, answer calls and emails, perform clerical tasks, and support office personnel. You must maintain HIPAA confidentiality and work closely with clinical staff to meet patient needs.

Qualifications

• Experience, Education, Licensures & Certifications
• Preferred: 1 year of administrative experience in a healthcare related setting
• Required: High School diploma or GED
• Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
• Strong organizational and written communication skills;
• Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)

Responsibilities

• Greet patients and complete established check-in procedures upon arrival and registration, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and email inquiries from patients and COPC administrative departments; direct or elevate inquiries as needed.
• Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Skills

Interpersonal skills

Verbal communication

Organizational skills

HIPAA knowledge

EHR systems

Microsoft Office

Education

High School diploma or GED

Job description

Central Ohio Primary Care Physicians, Inc. in Granville, OH, seeks a full-time patient services professional to welcome patients and guests and ensure a positive experience from check-in to checkout, including in-person, telehealth, and phone interactions.

You will register patients, verify insurance, collect copays, answer calls and emails, perform clerical tasks, and support office personnel. You must maintain HIPAA confidentiality and work closely with clinical staff to meet patient needs.