Patient Experience Specialist: Front Desk

Central Ohio Primary Care; Reynoldsburg (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Central Ohio Primary Care in Reynoldsburg, OH, is seeking a front desk/administrative clerk to deliver a positive patient experience from check-in to dismissal. Responsibilities include greeting patients, data entry, insurance verification, collecting copays, processing calls and emails, and supporting office operations while ensuring HIPAA compliance.

On-site role with Monday-Friday 8:00am-4:30pm. Experience in healthcare setting preferred; HS diploma required; strong communication and

Qualifications

• 1 year of administrative experience in a healthcare setting preferred
• High School diploma or GED required
• Excellent interpersonal and verbal communication skills; strong organizational and written communication abilities

Responsibilities

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met; collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures; responsible for registration, including data entry and insurance verification.
• Collect copays, deductibles and/or outstanding balances.
• Answer phone calls and emails from patients and COPC departments; direct or elevate inquiries; contact patients for appointment reminders or scheduling.
• Complete clerical tasks including mail distribution, filing, scanning, scheduling, data input, and general support to all office personnel.
• Ensure confidentiality of patient data and HIPAA compliance.

Skills

Interpersonal skills

Organizational skills

Written communication

HIPAA knowledge

Teamwork

Computer skills

Education

High School diploma or GED

Tools

EHR systems

Job description

Central Ohio Primary Care in Reynoldsburg, OH, is seeking a front desk/administrative clerk to deliver a positive patient experience from check-in to dismissal. Responsibilities include greeting patients, data entry, insurance verification, collecting copays, processing calls and emails, and supporting office operations while ensuring HIPAA compliance.

On-site role with Monday-Friday 8:00am-4:30pm. Experience in healthcare setting preferred; HS diploma required; strong communication and