Patient Experience Specialist - Frontline Care & Scheduling

NORTH AMERICAN DENTAL SLEEP MANAGEMENT LLC; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

North American Dental Sleep Management is seeking a friendly, organized Patient Services Coordinator to be the first point of contact for patients at Sleep Better Austin and Frontier Sleep & Wellness.

You will answer inbound calls, assist patients with questions, route calls to the appropriate team, help ensure every patient has a positive experience from the first interaction, and maintain accurate messages and schedules.

Qualifications

• Experience answering inbound calls and directing callers.
• Strong communication and patient-service skills.
• Ability to maintain HIPAA privacy.

Responsibilities

• Answer inbound calls and greet patients.
• Route calls to providers or departments.
• Provide appointment information and practice services details.
• Take messages with accuracy and follow-up.
• Elevate urgent calls per protocol.
• Support scheduling during low call volumes.
• Maintain patient privacy and HIPAA compliance.

Skills

Customer service

Communication

Organization

HIPAA compliance

Job description

North American Dental Sleep Management is seeking a friendly, organized Patient Services Coordinator to be the first point of contact for patients at Sleep Better Austin and Frontier Sleep & Wellness.

You will answer inbound calls, assist patients with questions, route calls to the appropriate team, help ensure every patient has a positive experience from the first interaction, and maintain accurate messages and schedules.