Patient Experience Front Office Specialist

Workstream; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO

Health, dental, and vision benefits

401K plan with up to 4% matching

Job summary

Apex Dental Partners in Austin, TX is seeking a motivated Front Office team member to be the first contact for patients and support daily operations. You will help ensure a smooth patient experience, accurate demographics, and clear communication of care and financial responsibilities.

Collaborate with clinical and administrative staff in a fast-paced, patient-centric environment that values accountability, adaptability, and continuous improvement. Prioritizes attitude and willingness to learn.

Qualifications

• Minimum of 1 year of front office or customer-facing experience (healthcare or dental preferred).
• High school diploma or equivalent required.
• Positive, outgoing, and professional demeanor with a strong commitment to customer service.
• Excellent verbal and written communication skills, with the ability to build rapport and clearly explain information.
• Strong attention to detail and ability to manage multiple priorities with accuracy.
• Reliable, accountable, and comfortable working in a fast-paced environment.
• Proactive mindset with a willingness to learn, adapt, and take on new responsibilities.
• Proficiency with computer systems; experience with Open Dental and Google Suite preferred.

Responsibilities

• Deliver a professional, friendly, and efficient experience when handling patient phone calls and inquiries.
• Manage provider schedules to optimize flow, minimize gaps, and support a productive, well-organized day.
• Greet patients warmly and ensure all demographic and insurance information is accurate and up to date.
• Prepare and clearly communicate treatment plans, helping patients understand recommended care and next steps.
• Collect payments and confidently manage financial conversations with accuracy and professionalism.
• Verify insurance benefits, submit claims, and support timely and accurate reimbursement processes.
• Coordinate patient check-in and check-out to ensure a smooth, consistent experience.
• Maintain accurate patient records and documentation within practice systems.
• Collaborate with team members to support efficient patient flow and resolve day-to-day operational needs.

Skills

Front office experience

Customer service

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Open Dental

Google Suite

Job description

Apex Dental Partners in Austin, TX is seeking a motivated Front Office team member to be the first contact for patients and support daily operations. You will help ensure a smooth patient experience, accurate demographics, and clear communication of care and financial responsibilities.

Collaborate with clinical and administrative staff in a fast-paced, patient-centric environment that values accountability, adaptability, and continuous improvement. Prioritizes attitude and willingness to learn.