Patient Experience Specialist - Front Office & Scheduling

Baystate Health; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Career growth

Regional opportunities

Retirement plan

Paid time off

Job summary

Baystate Health in Springfield, MA, seeks a Patient Service Representative to support Northern Edge Adult and Pediatrics. This role coordinates patient reception, registration, demographics, and insurance verification within a multi-disciplinary team.

The position emphasizes excellent customer service, accurate data collection, and seamless communication with patients, families, and clinicians. It is a full-time, on-site role with a 8:00 am–4:30 pm or 8:30 am–5:00 pm shift, located at 3400 Main

Qualifications

• High School Diploma/GED required.
• 6-18 months experience preferred (PSR I or II) or 3 years preferred (PSR III).
• Strong customer service skills to interface with patients, families and the multi-disciplinary team.

Responsibilities

• Greet patients and verify demographics, referrals, and pre-authorizations.
• Verify insurance coverage using automated systems.
• Request, accept, and document co-payments or outstanding balances.
• Schedule new and follow-up appointments per practice guidelines.
• Review patient information at checkout and arrange future visits and referrals.
• Answer calls, route inquiries, and prepare documents in compliance with HIPAA.

Skills

Customer service

Communication

Education

High School Diploma/GED

Job description

Baystate Health in Springfield, MA, seeks a Patient Service Representative to support Northern Edge Adult and Pediatrics. This role coordinates patient reception, registration, demographics, and insurance verification within a multi-disciplinary team.

The position emphasizes excellent customer service, accurate data collection, and seamless communication with patients, families, and clinicians. It is a full-time, on-site role with a 8:00 am–4:30 pm or 8:30 am–5:00 pm shift, located at 3400 Main