Patient Experience Associate (Front Desk)

Baystate Health, Inc.; Springfield (MA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Tuition assistance

Career growth

Job summary

Baystate Health in Springfield, MA is seeking a Patient Service Representative to join the Northern Edge Adult and Pediatrics team. The role focuses on patient reception, registration, insurance verification, and efficient coordination with the care team.

Responsibilities include greeting patients, verifying demographics, checking referrals, collecting co-pays, and scheduling follow-ups. The position emphasizes strong customer service and HIPAA-compliant handling of records.

Qualifications

• High School Diploma or GED required.
• 6–18 months experience as PSR I/II or 3 years as PSR III preferred.

Responsibilities

• Greet patients and verify demographics and referrals.
• Verify insurance and collect/record co-pays.
• Schedule and manage appointments per guidelines.
• Check-out and schedule future visits; provide referrals.
• Answer calls and route messages; prepare and route documents in HIPAA-compliant manner.

Skills

Customer service

Education

High School Diploma/GED

Job description

Baystate Health in Springfield, MA is seeking a Patient Service Representative to join the Northern Edge Adult and Pediatrics team. The role focuses on patient reception, registration, insurance verification, and efficient coordination with the care team.

Responsibilities include greeting patients, verifying demographics, checking referrals, collecting co-pays, and scheduling follow-ups. The position emphasizes strong customer service and HIPAA-compliant handling of records.